Terms and Conditions
Payment
I accept payment via Paypal. You do not need a Paypal account to use Paypal. Credit card payments can be securely processed through the site without you sharing your details with me or anyone else.
Shipping
I am happy to ship worldwide.
All UK items will be shipped via Royal Mail First Class. Special Delivery is available on request - please contact me before purchase so I can adjust the price.
All items outside the UK will be sent via Air Mail. Please note I am not responsible for any Customs fees imposed in your country.
Shipping rates are as follows:
Orders up to £49.99 - £1.95 per order
Orders over £50.00 - £2.95 per order
Refunds and Exchanges
Please note that I am in the UK, so overseas shipping will take 1-2 weeks. I always obtain Proof of Posting, so if your item does not arrive please let me know so I can either arrange a refund or re-ship your parcel.When you receive your item/s if you are not happy for any reason please contact me as soon as possible and I will do my best to resolve the problem.
Additional Information
I love custom orders so please feel free to ask! I can offer felt dolls in your choice of style, colour etc. Also available are badges, keyrings, cat toys, puppets, Christmas ornaments and anything else you would like making from felt - just ask and I'll give it a go!